Changes, Returns and Refunds

Can I cancel an order after purchase?

You have a 60 minute window from the time of purchase. Log into your account, go to “My Orders,” and select “Cancel Order.” After that window closes, your order has already moved into fulfillment. If you change your mind after that point, reach out to us right away through the Contact Us form and we'll do what we can to stop the order before it ships. Once it's on its way to you, though, it can no longer be canceled, and a return or refund becomes the best path forward.

What is your return policy?

If something isn't right, you have 15 calendar days from delivery to request an exchange or refund. To start a return, please reach out to us through the Contact Us form first, we'll walk you through the next steps before you ship anything back.

To qualify, items must be unworn, in their original condition, and returned with any tags, pouches, or packaging they arrived in, along with any free gifts they arrived with.

Earrings and other pierced jewelry are final sale once the protective packaging has been opened, for hygiene reasons. If the packaging is still sealed, they can be returned like any other item within the 15 day window.

Final sale items, including clearance pieces and any custom or personalized jewelry, are not eligible for return or exchange unless the item arrives damaged or incorrect. We'll always note clearly on the product page if something is final sale.

Who pays for return shipping?

If you're returning something because you changed your mind or ordered the wrong size, return shipping is your responsibility. If we sent the wrong item or it arrived damaged, we'll refund your return shipping cost for US domestic shipments sent via USPS. Please keep your receipt so we can process the reimbursement once we receive your return.

How do exchanges work?

Want a different size or piece instead of a refund? Let us know through the Contact Us form when you start your return. Once we receive your original item back, we'll ship out the replacement. If the new piece costs more, we'll follow up for the difference; if it costs less, we'll refund you the difference.

What is your refund policy?

Once we receive your returned item, we refund the item cost plus applicable sales tax. Original shipping charges are non-refundable, except when we sent the wrong item or it arrived damaged. Allow 5 business days after we receive your return for the refund to reach your original payment method. If your return was part of a promotional bundle, the refund reflects the discounted price you actually paid.

Do these terms apply to international orders?

Yes, the same 15 day return window and process applies worldwide. Please note that for international returns, you're responsible for any customs fees, duties, or taxes incurred in shipping the item back to us, and we recommend using a trackable shipping method since we can't issue a refund for a return that doesn't arrive.

Questions about your return?

Reach out anytime through the Contact Us form and we'll help however we can.