FAQ

Orders over $75 USD ship free, worldwide. Orders under $75 USD ship for a flat $7 USD. If you're close to the threshold, it's usually worth crossing it.

We send orders out within 24 business hours of purchase. From there, allow 5 to 10 business days for delivery.

If you have an account, log in and check “My Orders” for real time updates. You'll also receive a tracking email once your piece is packed. No account yet? Create one using the same email you checked out with, and your order will appear automatically.

It's worth creating one before your first purchase, too. Account holders enjoy 25% off their first order, on top of the convenience of tracking everything in one place.

If your tracking hasn't updated as expected or something looks off, reach out through the Contact Us form in the footer. A person will read your message and respond directly, not an automated assistant.

A note on timing: tracking can take a few hours to update once the courier scans your package. Orders packed over the weekend will update on the next business day.

Visit our Free Gifts section to see what's currently available. Add your choice to your cart, and if your order qualifies, the discount applies automatically.

These offerings rotate often and in limited quantity. If a cart sits too long, the gift inside it may no longer be available when you return. Free gifts are non transferable, meaning they cannot be exchanged for cash or resold.

Free gifts accompany qualifying merchandise purchases only. Because supply is limited, we're unable to reship a gift that arrives damaged or missing, or replace one that differs from your original selection. We can't guarantee the exact item every time, but we always aim to send something equally considered.

Yes. Every transaction runs through Shopify's payment gateway, one of the most widely used and trusted platforms for online commerce. We never see or store your payment information ourselves, it's handled securely by Shopify at the point of checkout.

You have a 60-minute window from the time of purchase. Log into your account, go to “My Orders,” and select “Cancel Order.” After that window closes, your order has already moved into fulfillment. If you change your mind after that point, reach out to us right away through the Contact Us form and we'll do what we can to stop the order before it ships. Once it's on its way to you, though, it can no longer be canceled, and a return or refund becomes the best path forward.

If something isn't right, you have 15 calendar days from delivery to request an exchange or refund. Items must be returned along with any free gifts they arrived with.

Once we receive your returned item, we refund the item cost plus applicable sales tax. Original shipping charges are non refundable, except when we sent the wrong item or it arrived damaged. Allow 5 business days after we receive your return for the refund to reach your original payment method. If your return was part of a promotional bundle, the refund reflects the discounted price you actually paid.

Jewelry is considered a personal item, so once a piece has been worn, it can no longer be returned. That said, we stand behind our craftsmanship. Every piece carries a 6 month warranty against manufacturing defects, so if something breaks under normal wear due to how it was made, we're here to make it right.

It's a considered alloy: 92.5% pure silver, blended with 7.5% other metals for strength. Pure silver alone is too soft for daily wear, prone to bending and scratching. That 7.5% is what allows a piece to hold its form through everyday life.

No. Tarnish is not a flaw, it's confirmation. Silver naturally reacts with sulfur and moisture in the air, forming a thin layer of silver sulfide on its surface. Many jewelers use this same reaction deliberately, to achieve an aged or antique finish. It's a surface change, nothing more.

Two methods, both gentle:

A polishing cloth. Use a proper jewelry polishing cloth rather than paper towel, which can scratch, or chemical dips, which can damage certain finishes and stones. We recommend the Energy Stone Silver and Gold Polishing Cloth, available on this website, or contact us for a list of shops that carry it.

A foil bath, for solid silver pieces without gemstones or adhesives. Line a bowl with foil, add your silver, sprinkle with baking soda, and pour over boiling water. The tarnish will lift from the silver onto the foil. Skip this method for pearls, opals, or other soft stones.

Silver on silver: pure silver plated over sterling silver, for an even, mirror bright finish.

Rhodium on silver: rhodium belongs to the platinum family and lends a bright, white gold finish that resists scratching and tarnish.

Silver rewards a little care. We recommend removing it before you shower or swim, since chlorine and salt accelerate tarnish. Apply lotion, perfume, and hairspray before putting your jewelry on, not after. Remove it before exercise, as sweat is mildly acidic, and before cleaning with bleach or heavy detergents, which can permanently affect the finish.

Reach us through the Contact Us form in the footer. A person will read it and write back, not an automated assistant.